LateShipment.com ONE+ is an autonomous, AI-powered post-purchase platform that helps e-commerce brands, B2B shippers and 3PLs turn every shipment after checkout into a better customer experience and lower shipping costs. Built on machine learning trained on 1.2B+ parcels, it brings tracking, returns, shipping audits, insurance and analytics into one platform.
LateShipment.com connects with 1,200+ carriers and the tools merchants already use, including Shopify, BigCommerce, WooCommerce, Magento, Klaviyo, Attentive, Gorgias, Zendesk and more. Setup takes as little as 48 hours, and 4,500+ brands such as Princess Polly, Michael Kors, Lindt and Branch trust LateShipment.com.
"We saved ~$200,000 dollars last year with LateShipment.com's proactive, branded shipping notifications."
ShipBob gets orders picked, packed and shipped fast and accurately. LateShipment.com picks up from the moment a package leaves the fulfillment center, so ShipBob merchants get a complete, branded post-purchase experience on top of ShipBob's fulfillment network.
Together, ShipBob and LateShipment.com give growing brands an end-to-end order lifecycle, from fulfillment to delivery, returns and repeat purchase.
Give ShipBob-fulfilled orders branded tracking pages and email/SMS shipping notifications with accurate estimated delivery dates. Predictive incident alerts flag delays and exceptions before customers notice, so support teams see up to 72% fewer "Where is my order?" enquiries.
Branded tracking pages keep shoppers on your brand instead of a carrier site, with product recommendations, promotions and marketing content that drive repeat purchases. Brands see a 6–12% lift in repeat purchases.
Let customers start returns and exchanges from a branded portal with your own policies and workflows. Smart return routing and exchange-first flows help turn up to 40% of returns into exchanges and keep revenue in the business.
OneAudit runs a 160-point AI audit on every carrier invoice and files refund claims for late deliveries and 50+ service failures and billing errors, cutting shipping costs by 12–20% with no manual work.
Automatically identify lost and damaged parcels and manage carrier claims end to end, so merchants recover what they're owed without chasing carriers.
OneInsight dashboards show carrier performance, delivery times, exceptions and shipping spend across every order, helping teams spot issues, detect fraud and make data-backed carrier decisions.